If you are trying to use this file in professional software like or After Effects and it shows a "Generic Error" or "Unsupported Format," try these steps:

: Software often gets "stuck" on old file data. Go to Preferences > Media Cache and delete all files.

: Sometimes your graphics card clashes with the video encoding. In your software preferences, uncheck "Enable hardware acceleration decoding" and restart.

: Right-click the file and select Open with > Windows Media Player or Movies & TV .