Listening Link

: It turned out the CEO was preoccupied with a major customer crisis. By slowing down and listening to the subtext, the salesperson built a deep bond of trust that a standard sales pitch would have destroyed. 3. The Street Musician and the Deaf Passerby

: He used simple phrases like, "Let me see if I understand what you mean," and "I understand what you're saying; you feel strongly that..." while completely avoiding sharing his own opinions.

A man who suffered from severe social anxiety decided to try a "radically different approach" while attending a party. Instead of worrying about what to say or how to impress others, he committed to doing nothing but what people said to him. Listening

In a short parable, a musician of incredible talent began playing on a street corner. Those who stopped were so enthralled by the rhythm that they began to dance wildly, turning the street into a "dancing mass of humanity".

: A deaf man walked by and was baffled. To him, it appeared the townspeople had "gone mad," jumping and waving their arms for no reason. : It turned out the CEO was preoccupied

A sales professional once nearly ruined a high-probability deal by assuming he knew why a client was hesitant. During a meeting with a CEO, he noticed a slight shift in the executive's tone of voice that signaled stress, even though the CEO claimed everything was "okay".

: Expert listening is built on Attitude, Attention, and Adjustment . The Street Musician and the Deaf Passerby :

: Improving listening often involves letting speakers share their full thoughts without interruption.